Queries handled by SilkAir Customer service:
| Flight Ticket Booking | Airport Lounges | Airport Wifi |
| Ticket Cancellation | Visa Information | In-Flight Entertainment |
| Flight Ticket Rescheduling | In-Flight Meals | Airport Facilities |
| Ok to Board | Airport Transfers | Delayed Flights |
| Visa Services | Missing Luggage | Visa on Arrival |
| Online Check-in | Immigration Services | First Class |
| Baggage Allowance | Valet Parking | Business Class |
| Duty Free Allowance | Meet and Greet | Economy Class |
| Flight Information | Flight Wifi | KrisFlyer |
List of SilkAir Offices
Australia – Cairns
Australia – Darwin
Cambodia – Kh. Chamkamon, Phnom Penh
Cambodia – National Road, Phnom Penh
Cambodia – Siem Reap
China – Changsha
China – Chengdu
China – Jiangbei District,Chongqing
China – Chongqing International Airport
China – Changle International Airport, Fuzhou
China – Fuzhou
China – Kunming
China – Shenzhen Bao’an International Airport
China – Shenzhen
China – Wuhan
China – Xiamen
India – Tasker Town, Bengaluru
India – Devanahalli, Bengaluru
India – Mylapore, Chennai
India – Chennai International Airport
India – RS Puram, Coimbatore
India – Coimbatore
India – Kundan Bagh, Hyderabad
India – Shamshabad, Hyderabad
India – Ravipuram, Kochi
India – Nedumbassery, Kochi
India – Salt Lake, Kolkata
India – Netaji Subhash Chandra Bose International Airport, Kolkata
India – C.V Raman Pillai Road, Thiruvananthapuram
India – New International Terminal Building (NITB), Thiruvananthapuram
India – Tanishq Show Room, Visakhapatnam
India – Visakhapatnam Airport
Indonesia – Balikpapan
Indonesia – Bandung
Indonesia – GOI Building, Denpasar Bali
Indonesia – Ngurah Rai International Airport, Denpasar Bali
Indonesia – Departure Terminal Building, Denpasar Bali
Indonesia – Lombok
Indonesia – Makassar
Indonesia – Manado
Indonesia – Jalan Jenderal Sudirman, Medan
Indonesia – Kuala Namu International Airport, Medan
Indonesia – Palembang
Indonesia – Pekanbaru
Indonesia – Semarang
Indonesia – Jl. Embong Malang, Surabaya
Indonesia – Juanda International Airport, Surabaya
Indonesia – Yogyakarta
Laos – Luang Prabang
Laos – Vientiane
Malaysia – Kota Kinabalu
Malaysia – Capital Square, Kuala Lumpur
Malaysia – Selangor Darul Ehsan, Kuala Lumpur
Malaysia – Kuala Lumpur International Airport
Malaysia – Kuching
Malaysia – Langkawi
Malaysia – Penang
Maldives – Medhuziyaaraiy Magu, Male
Maldives – Ibrahim Nasir International Airport, Male
Myanmar – Tada-Oo Township, Mandalay
Myanmar – Mandalay
Myanmar – Kyauktada Township, Yangon
Myanmar – Yangon
Nepal – Kathmandu
Philippines – Cardinal Rosales Avenue, Cebu
Philippines – Lapu-Lapu City, Cebu
Philippines – J.P. Laurel Avenue, Davao
Philippines – Davao International Airport
Philippines – Kalibo Boracay
Singapore – United Square, Singapore
Singapore – Changi Airport, Singapore
Thailand – Chiang Mai
Thailand – Koh Samui
Thailand – Phuket
Vietnam – Nguyen Van Linh, Danang
Vietnam – Danang International Airport
Vietnam – Hanoi