Queries handled by Lucky Air Customer service:
- Flight Ticket Booking
- Ticket Cancellation
- Flight Ticket Rescheduling
- Ok to Board
- Visa Services
- Online Check-in
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Airport Transfers
- Missing Luggage
- Immigration Services
- Valet Parking
- Meet and Greet
- Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Visa on Arrival
- First Class
- Business Class
- Economy Class
- Fortune Wings Club
View Lucky Air Ticket Offices in Various cities and towns
| Country | City | Address | Ticket office name |
|---|---|---|---|
| China | Beijing | Island F, Island F, Terminal T2, Beijing Capital Airport (from May 3) | Fortune Wings Member Area Counter |
| China | Beijing (domestic) | Beijing Capital Airport T2 Terminal 12, counters 3 to 6 (from May 3) | Capital Airport Ticket Office (Domestic) |
| China | Beijing (international) | Counter 58 and 59 on the 2nd floor of Terminal T2 of Beijing Capital Airport (opposite to Gate 4 of the International Departure Hall) | Capital Airport Ticket Office (International) |
| China | Beijing Ticket Office | Chaoyang District, Beijing Xiaoyun Jia 26 Hao HNA Building 11 layer | Hainan Airlines Building Ticket Office |
| China | Changchun | Island D, Departure Hall, Terminal T2, Changchun Longjia International Airport (opposite to Exit 10) | Longjia Airport Ticket Office |
| China | Changsha | Counter 215 on the right side of Gate 3, Domestic Departure Hall, T2 | Huanghua Airport Ticket Office |
| China | Chengdu | Hainan Airlines Ticket Office, No. 81C Ticket Counter, Terminal T2, Shuangliu International Airport | Shuangliu Airport Ticket Office |
| China | Chongqing | 3G Island opposite to Gate 4 of the Departure Hall on the 4th Floor of Terminal T3 of Chongqing Jiangbei Airport | Jiangbei Airport Ticket Office |
| China | Dalian | Next to Gate 14 on the second floor of Zhoushuizi International Airport, 96 Yingke Road, Ganjingzi District | Zhoushuizi Airport Ticket Office |
| China | Guangzhou | Counter M15-M16, Departure Hall, Terminal T1, Guangzhou New Baiyun International Airport | New Baiyun Airport Ticket Office |
| China | Guangzhou Ticket Office | Room 1207, HNA Building, No. 8 Linhe Middle Road, Tianhe District, Guangzhou | City ticket office |
| China | Guilin | Counter 6, Island A, Departure Hall, 3rd Floor, Terminal T2, Guilin Liangjiang International Airport | Liangjiang Airport Ticket Counter |
| China | Guiyang | Guiyang Airport T2 Terminal D Island Counter | Longdongbao Airport Ticket Office |
| China | Haikou | Haikou Meilan International Airport T1 Terminal 4 Hainan Airlines Ticket Office | Meilan Airport T1 ticket replacement counter |
| China | Haikou Ticket Counter | Haikou Meilan International Airport T2 Terminal C Island Hainan Airlines Ticket Office | Meilan Airport T2 Ticket Counter |
| China | Haikou Ticket Office | Ticket Office on the 1st Floor of HNA Building, No. 7 Guoxing Avenue | HNA Building Ticket Office |
| China | Hangzhou | Near Gate 13 of Terminal T3, Departure Hall, Hangzhou Xiaoshan International Airport | Xiaoshan Airport Ticket Office |
| China | Harbin | Counter 2, Island B, Terminal T2, Harbin Taiping International Airport, Heilongjiang Province | Taiping Airport Ticket Office |
| China | Hefei | Island T, Departure Hall, 2nd Floor, Hefei Xinqiao International Airport | Shimbashi Airport Ticket Office |
| China | Jinan | No. 10 counter on the left side of Gate 5 and 6 on the second floor of the new terminal of Jinan International Airport (Departure Hall) | Yaoqiang Airport Ticket Office |
| China | Kashgar | Gate 5, Kashi Airport Terminal Building, 473 Airport Road, Kashgar City, Xinjiang | Kashgar Airport Ticket Office |
| China | Lanzhou | Lanzhou Zhongchuan Airport T1 Terminal, 2nd Floor, Departure Floor, on the right hand side of Gate 2 | Zhongchuan Airport Ticket Office |
| China | Nanchang | Hainan Airlines Counter, Air Ticketing Area, Nanchang Airport | Changbei Airport Ticket Office |
| China | Nanjing | Island H, Departure Hall, T1, Nanjing Lukou Airport (inside Gate 3) from 0:00 on July 30, 2020 | Lukou Airport Ticket Office |
| China | Ningbo | Hainan Airlines Counter on the Departure Floor on the 3rd Floor of Terminal T2 of Ningbo Lishe International Airport ( on the left hand side of Gate 27 ) | Lishe Airport Ticket Office |
| China | Qingdao | Opposite to Gate 3 of the Departure Hall on the second floor of Qingdao Liuting International Airport | Liuting Airport Ticket Office |
| China | Sanya | Gate 2, Area A, Departure Hall, Sanya Phoenix International Airport | Phoenix Airport Ticket Office |
| China | Shanghai | Counter 310, opposite to Gate 5, Departure Hall, 3rd Floor, Hongqiao Airport Terminal 2 | Hongqiao Airport Ticket Office |
| China | Shanghai Ticket Office | Island K, Gate 28, Departure Hall, 3rd Floor, Terminal 2, Shanghai Pudong Airport | Pudong Airport Ticket Office |
| China | Shenyang | Counters C5-C6 at the end of C check-in island in T3 terminal | Airport waiting counter |
| China | Shenzhen | Room 1702, Block A, Kingkey 100 Building, 5016 Shennan East Road, Luohu District, Shenzhen | City ticket office |
| China | Shenzhen Ticket Office | Island C, Departure Hall, 4th Floor, Terminal T3, Shenzhen Baoan Airport | Baoan Airport Ticket Office |
| China | Taiyuan | Hainan Airlines Ticket Office on the right side of Gate 1, 2nd Floor, T1 Terminal Building, Taiyuan Wusu Airport, No. 199 Taiyu Road | Wusu Airport Waiting Ticket Counter |
| China | Taiyuan Ticket Office | 10th Floor, Shengtang Building, 36 Fuxi Street, Taiyuan City | City ticket office |
| China | Urumqi | Urumqi Diwopu International Airport T2 Terminal Departure Hall (HU/UQ) | Diwopu Airport T2 Waiting Ticket Counter |
| China | Urumqi Ticket Counter | In the Departure Hall of Terminal T1 of Diwopu International Airport, Lumuqi City (GS/8L/JD/9H) | Diwopu Airport T1 Waiting Ticket Counter |
| China | Urumqi Ticket Office | 1st Floor, No.258, Cyberport Building, High-tech Zone, No. 5 Diamond City, Beijing South Road, Urumqi | Beijing Road Ticket Office |
| China | Wenzhou | Hainan Airlines Ticket Office , Gate 1 , Domestic Departure Hall , T2 Terminal, Wenzhou Longwan International Airport | Longwan Airport Ticket Office |
| China | Wuhan | Hainan Airlines Counter, Counter 11 , Island E , Departure Hall, 4th Floor, Terminal T3, Wuhan Tianhe International Airport | Tianhe Airport Counter |
| China | Xiamen | Counter No. 6, Terminal T4, Xiamen Gaoqi International Airport, Gaoqi South 8th Road, Huli District, Xiamen | Gaoqi Airport Ticket Office |
| China | Xian | Xi’an Xianyang International Airport, Terminal 3 Departure Hall, next to the check-in area, Gate 322 | Xianyang Airport T3 Waiting Ticket Counter |
| China | Xian Ticket Office | 5th Floor, Huangcheng Building, No.258 Dongxin Street, Xi’an (The elevator next to the Industrial Bank goes directly to the 3rd floor) | Downtown Ticket Office |
| China | Xian Ticket Counter | Opposite to check-in area C, Departure Hall, Terminal 2 of Xian Xianyang International Airport (between Gate 221 and Gate 222) | Xianyang Airport T2 Waiting Ticket Counter |
| China | Yinchuan | Hainan Airlines Ticket Office, South of Gate 4, Departure Floor, T3 Terminal Building, S3 Hedong Airport, Lingwu City, Yinchuan City | Hedong Airport Ticket Office |
| China | Zhengzhou | Counters EF-6 and EF-7, 4th Floor, Departure Hall, Terminal T2, Zhengzhou Xinzheng International Airport | Xinzheng Airport Ticket Office |
Tags: Lucky Air