Queries handled by Lion Air Customer service:
| Flight Ticket Booking | Airport Lounges | Airport Wifi |
| Ticket Cancellation | Visa Information | In-Flight Entertainment |
| Flight Ticket Rescheduling | In-Flight Meals | Airport Facilities |
| Ok to Board | Airport Transfers | Delayed Flights |
| Visa Services | Missing Luggage | Visa on Arrival |
| Online Check-in | Immigration Services | First Class |
| Baggage Allowance | Valet Parking | Business Class |
| Duty Free Allowance | Meet and Greet | Economy Class |
| Flight Information | Flight Wifi |
List of Lion Air Offices
Indonesia – Atambua
Indonesia – Aekgodang
Indonesia – Ambon
Indonesia – Alor
Indonesia – Banjarmasin Office
Indonesia – Banjarmasin
Indonesia – Bandung
Indonesia – Berau
Indonesia – Biak
Indonesia – Bajawa
Indonesia – Bengkulu Apo
Indonesia – Bima
Indonesia – Balikpapan
Indonesia – Batam
Indonesia – Banda Aceh
Indonesia – Bau Bau
Indonesia – Banyuwangi
Indonesia – Babo
Indonesia – Jambi
Indonesia – Jayapura Apo
Indonesia – Jayapura To
Indonesia – Denpasar Apo
Indonesia – Denpasar
Indonesia – Silangit
Indonesia – Ende
Indonesia – Fakfak
Indonesia – Sibolga
Indonesia – Galela
Indonesia – Gunung Sitoli
Indonesia – Gorontalo
Indonesia – Jeddah
Indonesia – Bogor
Indonesia – Kedoya
Indonesia – Bidakara
Indonesia – Bekasi
Indonesia – Kelapa Gading
Indonesia – Sangaji
Indonesia – Serpong
Indonesia – Jakarta
Indonesia – Jogyakarta Apo
Indonesia – Jogyakarta To
Indonesia – Tobelo
Indonesia – Kotabaru
Indonesia – Kendari Apo
Indonesia – Kendari
Indonesia – Kaimana
Indonesia – Kualanamu/Medan
Indonesia – Kupang Apo
Indonesia – Kupang To
Indonesia – Labuan Bajo Apo
Indonesia – Labuan Bajo Sales Outlet
Indonesia – Larantuka
Indonesia – Lombok Apo
Indonesia – Lombok Office
Indonesia – Lhoksumawe
Indonesia – Tual/Langgur
Indonesia – Luwuk
Indonesia – Manado
Indonesia – Meulaboh
Indonesia – Rm Kno
Indonesia – Mamuju
Indonesia – Merauke Apo
Indonesia – Merauke To
Indonesia – Manokwari
Indonesia – Malang
Indonesia – Melonguane
Indonesia – Maumere Apo
Indonesia – Maumere
Indonesia – Naha
Indonesia – Nabire
Indonesia – Natuna
Indonesia – Morotai
Indonesia – Padang
Indonesia – Pangkal Pinang
Indonesia – Pangkalanbun
Indonesia – Pekanbaru
Indonesia – Palangkaraya
Indonesia – Palembang
Indonesia – Palu
Indonesia – Pontianak
Indonesia – Poso
Indonesia – Kolaka
Indonesia – Rote
Indonesia – Simeulue
Indonesia – Sampit
Indonesia – Solo Apo
Indonesia – Solo To
Indonesia – Sorong
Indonesia – Semarang Apo
Indonesia – Semarang To
Indonesia – Samarinda
Indonesia – Surabaya
Indonesia – Surabaya
Indonesia – Sumbawa
Indonesia – Saumlaki
Indonesia – Timika
Indonesia – Tanjung Pandan
Indonesia – Tanjungkarang
Indonesia – Toli Toli
Indonesia – Tambolaka
Indonesia – Tanjung Pinang
Indonesia – Tarakan
Indonesia – Ternate
Indonesia – Boul
Indonesia – Ujung Pandang Apo
Indonesia – Ujung Pandang To
Indonesia – Waingapu
Indonesia – Wamena
Indonesia – Wakatobi
Indonesia – Buli
Indonesia – Selayar
Malaysia – Kuala Lumpur
Malaysia – Penang
Singapore
Thailand – Bangkok