AirAsia – Kualanamu International Airport, Medan, Indonesia
- Address: Kualanamu International Airport, Customer Service Lounge Arrival Terminal, Deli Serdang, Sumatera Utara
AirAsia – Jl. Asia, Medan, Indonesia
- Address: Medan, Jl. Asia Berjaya Holidays (Pt Wira Kencana Berjaya Abadi), Jl. Asia No. 548 P Medan
- Working hours
0800 – 2000 (GMT +7) (Mon–Fri)
0800 – 1900 (GMT +7) (Sat)
0800 – 1700 (GMT +7) (Sun & PH) - Phone:
(+061) 732 6 111 / (+061) 457
2976Fax: (061) 45 11 243
AirAsia – Jl. Bakaran Batu, Medan, Indonesia
- Address: Medan, Jl. Bakaran Batu
Pt Angkasa Tour And Travel,
Jl. Bakaran Batu No. 189 B
Lubuk Pakam – Medan - Working hours
0800 – 1800 (GMT +7) (Mon–Fri)
0800 – 1500 (GMT +7) (Sat)
0830 – 1400 (GMT +7) (Sun) - Phone:
(+061) 7952288
AirAsia – Garuda Plaza Hotel, Medan, Indonesia
- Address: Medan, Garuda Plaza Hotel
Garuda Plaza Hotel Lobby Level,
Jl. Sisingamanga Raja No.18
Medan, Sumatera Utara 20213,
Indonesia - Working hours
0900 – 2000 (Mon-Fri)
0900 – 1800 (Sat)
Closed (Sun & PH) - AirAsia Official website: https://www.airasia.com/
Authorised travel agent
- Phone : (603) 8660 4680
- Fax : (603) 8775 1796
- E-mail : clientsupport@airasia.com
- Operational Hours: Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8) - AirAsia Online Check-in: https://www.airasia.com/check-in/en/gb
- Check AirAsia flight status here: https://www.airasia.com/flightstatus/en/gb
Airasia Baggage tracing number:
- Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
- Bangkok Central Baggage Tracing Office: +662 562 5869
- Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616
Types of Planes / Air craft available with AirAsia
Total fleet: 72
Airbus A320
- Airbus A320-200
- Airbus A320neo
Boeing 737
- Boeing 737-300
Boeing 747
- Boeing 747-200
McDonnell Douglas MD-11
- McDonnell Douglas MD-11
Queries handled by AirAsia Customer care:
- Flight Ticket Booking
- Ticket Cancellation
- Flight Ticket Rescheduling
- Ok to Board
- Visa Services
- Online Check-in
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Airport Transfers
- Missing Luggage
- Immigration Services
- Valet Parking
- Meet and Greet
- Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Visa on Arrival
- First Class
- Business Class
- Economy Class
- BIG Loyalty Programme
List of Worldwide AirAsia