AirAsia – Sarinah Plaza Jl., Jakarta, Indonesia:
Address: Jakarta Pusat, Sarinah Plaza Jl. Sarinah Plaza Jl. M.H Thamrim No. 11 LG Jakarta Pusat
Working hours 0900 – 2000 (Monday – Friday), 9000 – 1800 (Sat)
AirAsia – Soekarno Hatta International Airport, Jakarta, Indonesia Address:
Address: Jakarta, Soekarno Hatta International Airport, – Terminal 2 E Departure Hall
Customer Service Center
Air Asia Call Center numbers
Authorised travel agent
- Phone: (603) 8660 4680
- Fax: (603) 8775 1796
- E-mail: clientsupport@airasia.com
- Operational Hours: Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)
AirAsia Official website: http://www.airasia.com/
AirAsia Online Check-in: https://www.airasia.com/check-in/en/gb
Check AirAsia flight status here: https://www.airasia.com/flightstatus/en/gb
AirAsia Baggage Allowance
| Overweight baggage charges | Checked baggage | Oversize baggage charges |
| Cabin baggage | View Airlines Hand | Excess baggage charges |
Airasia Baggage tracing number:
Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616
Types of Planes / Air craft available with AirAsia
| Aircraft | In service |
| Airbus A320-200 | 69 |
| Airbus A320neo | 29 |
| Airbus A321LR | — |
| Airbus A321neo | 4 |
| Airbus A321-200/P2F (Teleport fleet) | 3 |
| Total | 106 |
Queries handled by AirAsia Customer care:
| Flight Ticket Booking | Economy Class |
| Online Check-in | Animals and Pets |
| Unaccompanied Minor Service | Airport Transfers |
| Flight Information | Seats Selection and Enquiries |
| In-Flight Meals | Transit Information |
| In-Flight/Airport Wifi | Rescheduling |
| Delayed Flights | Kiosk Check-in |
| Promotional Fares | Duty-Free Allowance |
| Concierge Services | Visa Information |
| Airport Transportation | Immigration Services |
| Visa on Arrival | Airport Facilities |
| Flight Ticket Cancellation | Duty-Free |
| Counter Check-in | Sports Equipment |
| Baggage Allowance | In-Flight Duty-Free |
| Airport Lounges | Privilege Club |
| Missing Luggage | Receipts and Refunds |
| In-Flight Entertainment | BIG Loyalty Programme |
| Valet Parking | Business Class |
List of Worldwide AirAsia