Queries handled by AeroMexico Customer care:
| Flight Ticket Booking | Airport Lounges | Airport Wifi |
| Ticket Ticket Cancellation | Visa Information | In-Flight Entertainment |
| Flight Ticket Rescheduling | In-Flight Meals | Airport Facilities |
| Ok to Board | Airport Transfers | Delayed Flights |
| Visa Services | Missing Luggage | Visa on Arrival |
| Online Check-in | Immigration Services | First Class |
| Baggage Allowance | Valet Parking | Business Class |
| Duty Free Allowance | Meet and Greet | Economy Class |
| Flight Information | Flight Wifi | Club premier |
List of AeroMexico Airline Offices:
Africa – Johannesburgo
Argentina – Buenos Aires
Australia – Sidney
Austria – Vienna
Belgium – Bruselas
Bolivia – La Paz
Bosnia – West Balkans
Brazil – Sao Paulo
Chile – Santiago
China – Hong Kong
Colombia – Bogota
Costa Rica – San Jose
Croatia – West Balkans
Czech Republic – Praga
Denmark – Scandinavia
El Salvador – La Mascota
Finland – Scandinavia
France – Paris
Greece – Atenas
Guatemala – Dtwm
Holland – Amsterdam
Honduras – San Pedro Sula
Hungary – Budapest
Iceland – Scandinavia
India – Dehli
Italy – Milán
Korea – Seoul
Macedonia – Macedonia
Malaysia – Kuala Lumpur
Mexico – Aguascalientes
Mexico – Campeche
Mexico – Cancun
Mexico – Chihuahua
Mexico – Ciudad Del Carmen
Mexico – Ciudad Juarez
Mexico – Ciudad Victoria
Mexico – Colima
Mexico – Cuernavaca
Mexico – Culiacan
Mexico – Ensenada
Mexico – Col. San Miguel De Mezquitan, Guadalajara
Mexico – Guanajuato
Mexico – Hermosillo
Mexico – Huatulco
Mexico – Jalapa
Mexico – La Paz
Mexico – Lazaro Cardenas
Mexico – Los Cabos
Mexico – Los Mochis
Mexico – Manzanillo
Mexico – Mazatlan
Mexico – Merida
Mexico – Ecatepec- Plaza Las Americas
Mexico – Galerías Metepec
Mexico – Interlomas
Mexico – La Cúspide
Mexico – Mundo E
Mexico – Plaza San Marcos
Mexico – Plaza Satélite
Mexico – Tecamachalco
Mexico – Toluca Caminante
Mexico – Valle Dorado
Mexico – Mexicali
Mexico – Centro Histórico
Mexico – Insurgentes
Mexico – Metrópoli Patriotismo
Mexico – Parque Alameda
Mexico – Reforma 445
Mexico – Parque Tezontle
Mexico – Azcapotzalco
Mexico – Parque Lindavista
Mexico – Zona Esmeralda